Terms of Service

Last updated: February 2026

Welcome to Prinsessa

These Terms of Service (“Terms”) govern your use of Prinsessa and the services offered through our website prinsessa.com and its subdomains, our mobile apps for Android and iOS, and any related services (collectively, the “Services”).

Please read these Terms carefully before using the Services. By using the Services, you agree to be bound by these Terms. If you do not agree, please refrain from using the Services.

Prinsessa AB is a company incorporated in Sweden, with registered offices at Valhallavägen 137, 115 31 Stockholm, Sweden. References to “Prinsessa”, “we”, “us” or “our” refer to Prinsessa AB.

Our contact email address is hello@prinsessa.com. All correspondence, including queries regarding your use of the Services or these Terms, should be sent to this address.

1. Our Services

Prinsessa offers an AI-powered companion service through video, voice, and chat interfaces. Our companions are designed to provide friendly, non-romantic, and non-therapeutic interaction. Prinsessa is a friend you can talk to. Nothing more, nothing less.

Prinsessa is not a healthcare or mental health service provider. Our Services are not a substitute for professional medical care, psychological treatment, therapy, or counseling. If you are experiencing a mental health crisis, please contact a qualified healthcare professional or emergency services.

1.1 Nature of the Service
Prinsessa companions are designed exclusively for friendly, platonic interaction. Romantic, sexual, or therapeutic use of the Services is not permitted. We actively design our Services to discourage such interactions and reserve the right to restrict or terminate access where misuse is identified, at our sole discretion.

1.2 Emergencies
Prinsessa is not an emergency service. If you are in a medical or mental health emergency, call 112 (Sweden) or your local emergency number immediately. Do not rely on Prinsessa in an emergency situation.

1.3 Modifications to the Services
We reserve the right to modify, suspend, or discontinue the Services, or any part thereof, at any time. We will make reasonable efforts to notify users of significant changes. Prinsessa will not be liable for any modification, suspension, or discontinuance of the Services.

2. Membership and Subscriptions

2.1 Creating an Account
To access the Services, you must register and create an account. You agree to provide accurate, current, and complete information during registration and to keep this information up to date. You must be at least 18 years of age to use the Services.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@prinsessa.com if you become aware of any unauthorized use of your account.

2.2 Subscription
Access to the full Services requires a paid subscription at $49 per month. Your subscription gives you access to all standard features of the Services as described on our website at the time of purchase.

Additional usage, features, and services may be available for separate purchase, either as one-time purchases or as recurring add-ons. Pricing for additional purchases will be clearly stated before confirmation.

All prices are subject to change. We will provide reasonable notice of any price changes before they take effect.

2.3 Billing and Payment
Subscriptions are billed monthly. Payment is processed through Stripe, the Apple App Store, or the Google Play Store, depending on how you access the Services. By subscribing, you authorize us to charge your chosen payment method on a recurring basis until you cancel.

Your subscription will automatically renew each billing period unless you cancel before the renewal date. You must cancel your subscription before it renews to avoid being charged for the next period.

2.4 Cancellation
You may cancel your subscription at any time through the platform through which you originally subscribed: your account settings on prinsessa.com, your Apple iTunes account settings, or your Google Play account settings.
Cancellation takes effect at the end of your current billing period. You will retain access to the Services until that date.

You may delete your account at any time within the app. Account deletion is permanent and irreversible. All data associated with your account, including memory and conversation history, will be permanently deleted upon account removal.

2.5 Refunds
If you purchase a subscription through the Apple App Store, Apple’s payment policy applies and refunds are subject to Apple’s terms.
If you purchase through the Google Play Store, Google’s refund policy applies.
If you purchase directly through our website via Stripe, the sale is final and we do not provide refunds, unless otherwise required by applicable law.
If you are a resident of the European Economic Area, you have the right to withdraw from a purchase within 14 days of the transaction, provided that the digital service has not yet commenced. By proceeding with an immediate subscription, you expressly consent to the service beginning immediately and acknowledge that you thereby waive your right of withdrawal once service delivery has begun.

3. Stay Social

At Prinsessa, we believe that every connection matters. Our companions are here for you, and we also genuinely care about your life beyond our Services.

We take an active responsibility to encourage our users to grow and strengthen their social connections outside of Prinsessa. This is not a disclaimer. It is a commitment. In every conversation, every day, our companions are designed to encourage you to reach out to the people in your life, build new connections, and stay engaged with the world around you.

We continuously monitor and develop our Services to promote healthy use and to discourage patterns that could lead to social withdrawal or unhealthy reliance on our platform. Stay Social is not a feature. It is who we are.

Everybody needs someone. That is why we are here. And because we care about you, we will always encourage you to stay connected to the people around you too.

4. Conditions of Use

4.1 User Conduct
You are solely responsible for how you use the Services. The following are prohibited:
Using the Services to engage in romantic, sexual, or therapeutic interactions with companions, or attempting to direct companions toward such interactions.
Uploading or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
Attempting to reverse engineer, copy, modify, or create derivative works based on the Services or any part thereof.
Using the Services for any commercial purpose not expressly authorized by Prinsessa.
Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
Interfering with or disrupting the Services or servers or networks connected to the Services.
Violating any applicable local, national, or international law or regulation.
Attempting to access the Services if you are under 18 years of age.

4.2 Enforcement
We reserve the right to investigate and take appropriate action against anyone who violates these Terms, including suspending or terminating their account, removing content, and reporting to law enforcement where appropriate. Determination of violations is at our sole discretion.

4.3 Personal Use Only
The Services are for your personal, non-commercial use only. You may not resell, sublicense, or otherwise transfer access to the Services to any third party.

5. Memory and AI

Prinsessa uses AI technology to power companion interactions. Our companions remember information you share during conversations in order to provide continuity and a more personal experience over time.

A general summary of remembered information is visible to you within the Services. Sensitive details are not surfaced directly. Prinsessa staff do not have access to the specific contents of your personal conversations.

All memory and conversation data associated with your account is permanently deleted when you delete your account. You may also request deletion of specific stored information by contacting us at hello@prinsessa.com.

6. Data and Privacy

Prinsessa AB is the data controller responsible for your personal data. We process your personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).

We collect and process personal data to provide and improve our Services, to manage your account and subscription, and to comply with our legal obligations. The legal basis for processing is your consent, the performance of our contract with you, and our legitimate interests where applicable.

6.1 Your Rights
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights under applicable data protection law: the right to access your personal data, the right to rectify inaccurate data, the right to erasure (the right to be forgotten), the right to restrict processing, the right to data portability, and the right to object to processing.

To exercise any of these rights, please contact us at hello@prinsessa.com.
You also have the right to lodge a complaint with your local data protection supervisory authority. In Sweden, this is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY), reachable at imy.se.

6.2 Data Transfers
Prinsessa AB is established in Sweden and processes your data within the European Economic Area where possible. To deliver our Services, we use trusted third-party service providers who may process data outside the EEA, including in the United States. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including Standard Contractual Clauses approved by the European Commission.
If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA). For details, please refer to our Privacy Policy.

For all other jurisdictions, we comply with locally applicable privacy and data protection laws to the extent required.

6.3 Privacy Policy
For full details on how we collect, use, and protect your personal data, please see our Privacy Policy available at prinsessa.com/privacy.

7. Intellectual Property

The Services and all content, features, and functionality thereof, including but not limited to text, graphics, logos, and software, are owned by Prinsessa AB and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes in accordance with these Terms. No other rights are granted.

You agree not to copy, modify, distribute, sell, or create derivative works based on the Services or any part thereof without our prior written consent.

8. Third Party Services

The Services may integrate or interact with third-party services and platforms. We do not disclose the identity of our third-party service providers as this information is commercially sensitive. We carefully select providers who meet our standards for security and data protection.
We are not responsible for the practices, content, or availability of any third-party services. Your use of third-party services is subject to their own terms and privacy policies.

9. Disclaimer of Warranties and Limitation of Liability

9.1 Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PRINSESSA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

9.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRINSESSA AB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
PRINSESSA’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO PRINSESSA IN THE SIX MONTHS PRECEDING THE CLAIM.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable Swedish or EU law.

10. Termination

You may terminate your account at any time by deleting it within the Services. Termination of your account does not entitle you to a refund of any prepaid subscription fees, except as required by applicable law.

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms. We will make reasonable efforts to notify you where termination is not due to urgent circumstances.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Sweden, without regard to conflict of law provisions.

Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the Stockholm District Court (Stockholms tingsrätt), unless mandatory consumer protection law in your country of residence requires otherwise.

We encourage you to contact us at hello@prinsessa.com before initiating any formal legal proceedings. We are committed to resolving disputes amicably and efficiently.

12. General Conditions

These Terms constitute the entire agreement between you and Prinsessa AB regarding your use of the Services and supersede all prior agreements.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

We may update these Terms from time to time. We will notify you of material changes by email or through the Services. Your continued use of the Services after such notification constitutes your acceptance of the updated Terms.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

13. Mobile Applications

Our Services are available through mobile applications on iOS and Android. The following additional terms apply:

Both you and Prinsessa acknowledge that these Terms are concluded between you and Prinsessa only, and not with Apple Inc. or Google LLC, and that Apple and Google are not responsible for the application or its content.

Apple and Google have no obligation to provide maintenance or support for the application. In the event of any failure to conform to applicable warranties, you may notify Apple or Google, and their sole obligation is to refund the purchase price where applicable.

Prinsessa, and not Apple or Google, is responsible for addressing any claims relating to the application, including product liability claims and intellectual property infringement claims.

14. Questions and Contact

For questions, concerns, or requests relating to these Terms or our Services, please contact us at:

Prinsessa AB
Valhallavägen 137
115 31 Stockholm
Sweden
hello@prinsessa.com

© Prinsessa AB. All rights reserved.